Each product has a different MOQ, please kindly refer to the product page of the product you are interested in.  For most of our products, the MOQ is very small. If you need further clarification, send us the product link, and we will reply as soon as possible.

If you have product-related questions, please communicate with our sales team through the platform chat or by sending a direct inquiry.

Certainly! We offer support for dropshipping services. If you are a seller on a different platform and would like us to ship products directly to your customers, we can accommodate that. Simply let us know about your dropshipping requirements, and we will ensure that no marketing materials or promotional items are included inside the package. Our goal is to provide a seamless and professional experience for both you and your customers.

Yes, we offer wholesale and bulk ordering options for customers who are interested in purchasing larger quantities of our products. We understand that businesses, organizations, and individuals may have different requirements, and we are ready to cater to those needs.

For wholesale inquiries or bulk orders, please reach out to our dedicated sales team. They will provide you with personalized assistance, including information on pricing, minimum order quantities, and any available discounts or special arrangements for wholesale purchases.

Certainly, we do provide services for customization and branding of our products. The availability and extent of customization options may vary depending on the specific item. We can explore possibilities such as incorporating logos, modifying colors, or developing custom packaging based on your requirements. To obtain more information about the available customization and branding services, kindly contact our sales team. They will be able to assist you further by providing specific details and discussing any associated costs, if applicable.

Certainly, we do enforce a minimum order value for wholesale purchases. The actual minimum amount required may differ based on the products and quantities you desire. If you would like to obtain specific details regarding the minimum order value for wholesale orders, please contact our sales team and provide them with your specific requirements.

Certainly, we recognize the significance of assessing product quality prior to making a substantial order. We have the provision for sample orders across the majority of our product range. To proceed with sample requests, we kindly request you to reach out to our sales team and provide them with the specific details or SKU numbers of the products you are interested in.

We ship all orders from our warehouses in China via trusted international carriers like UPS, DHL, or FEDEX.

For stock items, the items will be shipped within 48 hours after the payment confirmation. For other items, it can take up to 5 days. For most of the countries, the transit time is around 5-7 days.

If you notice that the delivery status of your order has not been updated, we understand your concern. Rest assured that we will proactively notify you if any issues arise with your shipment.

If you have any questions or would like an update on your order's progress, we are here to assist you. Our team will promptly reach out to the transporter or shipping carrier on your behalf to gather the necessary information. We aim to provide you with clear and timely communication regarding the status of your delivery.

Certainly! We understand that you may prefer to use a different method of payment outside of our website platform. We do offer alternative payment options to accommodate your needs. To get more information about these options and discuss the details, we recommend reaching out to our dedicated sales team.

If your country is not listed, it means that shipping fees are not stable and need manual calculation. Pleasecontact our team, and we will assist you by editing your order manually and providing a payment link. Feel free to reach out to us for further assistance.

In most international shipping scenarios, the division of responsibilities for customs clearance is generally as follows: the seller handles export customs clearance, while the buyer takes care of import clearance. However, the specific arrangement may vary depending on the agreed Incoterm for the sales transaction.

In certain cases, such as bulk orders or specific countries, we can provide an alternative option known as DDP (Delivery Duty Paid) sales terms. To confirm the availability of DDP terms, it is necessary to consult with our sales team.

DDP terms mean that we, as the seller, would assume responsibility not only for export customs clearance but also for import customs clearance. To determine the precise terms and conditions for each sales transaction and comply with international trade regulations, it is advisable to consult our sales team.

By default, website purchases use DDU terms (import taxes paid by customer)

Absolutely! We take great care in ensuring the quality of each product we offer. As part of our quality control process, we even provide our customers with pictures of the merchandise prior to shipping.

However, in the rare event that you encounter any issues with the packaging or product quality upon receiving your order, we encourage you to reach out to our dedicated customer service team. They will promptly assist you in identifying the specific reasons for the problem and work with you to determine the best course of action to resolve the issue.

Your satisfaction is our priority, and we are committed to providing excellent after-sales service to ensure a positive experience with our products.

These are fees levied by your country's government on goods imported from abroad. They are taxes (like VAT or GST) and are not controlled by us. The amount depends on your local laws and the value of your order.

We offer a Delivered Duty Paid (DDP) service! With DDP, we calculate and pay all import taxes and fees on your behalf. The price you are quoted is the final price—no hidden costs.
How to get it? Please contact us at contact@lys-sz.com before you place your order for a DDP quote.